Job Description
Mandatory Experience: Hyatt House or Hyatt Place Experience in Mandatory
We are looking for a Front Office Manager with proven experience at Hyatt House or Hyatt Place to join our team. The ideal candidate will have a strong understanding of Hyatt brand standards, guest service excellence, and front office operations.In this role, you will lead the front desk team, ensure smooth daily operations, and deliver an exceptional guest experience consistent with Hyatt’s reputation.
Responsibilities
Lead daily front desk operations, including check-in/check-out, guest services, and night audit functions
Recruit, train, schedule, and guide Front Desk, Guest Services, and Night Audit staff
Ensure strict adherence to Hyatt brand standards and service protocols
Work closely with Housekeeping and Engineering to maintain room readiness and quality
Manage room inventory, rates, and reservations in partnership with Revenue & Sales teams
Resolve guest concerns and handle escalations professionally and promptly
Oversee billing accuracy, cash handling, and audit processes
Monitor guest satisfaction scores and implement improvement strategies
Prepare operational reports and participate in leadership meetings
Requirements
Previous experience with Hyatt House or Hyatt Place (Required)
2–3 years in a Front Office leadership role (Supervisor, Assistant Manager, or Manager)
Skills & Competencies
Proficient in Hyatt systems (Opera/Host, HGS, Reserve, etc.)
Strong leadership and team development abilities
Excellent communication and guest service skills
Willingness to work weekends, evenings, and holidays as needed
Strong problem-solving and conflict resolution skills
Education
Bachelor’s degree in Hospitality or related field (Preferred)
Hyatt brand certifications/training (Advantageous)
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