Job Description

Houseman (Housekeeping Houseperson)

Reports To: Housekeeping Manager

Position Summary

The Houseman is responsible for supporting the Housekeeping Department by maintaining cleanliness in public areas, stocking housekeeping supplies, delivering linens and amenities, and assisting room attendants to ensure exceptional guest satisfaction. This position plays a vital role in maintaining the hotel's appearance and ensuring compliance with Hilton brand standards.

Essential Duties and Responsibilities

• Maintain cleanliness and appearance of hotel public areas, including lobbies, hallways, elevators, stairwells, public restrooms, meeting spaces, and employee areas.
• Vacuum, sweep, mop, dust, and sanitize designated areas throughout the property.
• Deliver clean linens, towels, amenities, rollaway beds, cribs, and other guest-requested items.
• Stock housekeeping closets and supply rooms with linens, amenities, and cleaning supplies.
• Collect and transport soiled linens and trash from guest room floors to designated areas.
• Assist Room Attendants by removing trash, stripping rooms, replenishing supplies, and completing special projects as assigned.
• Respond promptly to guest requests and service calls in a courteous and professional manner.
• Report maintenance concerns, safety hazards, lost and found items, and guest issues to management.
• Set up and break down meeting rooms and event spaces as needed.
• Maintain storage rooms, housekeeping carts, and work areas in a clean and organized condition.
• Follow all safety procedures, chemical handling guidelines, and hotel policies.
• Support hotel operations during high occupancy periods and assist other departments when needed.
• Ensure compliance with Hilton brand standards and guest service expectations.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel housekeeping, janitorial, custodial, or facilities experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.
• Dependable attendance and punctuality.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, bend, kneel, reach, and climb stairs for extended periods.
• Ability to push, pull, and maneuver housekeeping carts and supply carts.
• Ability to lift, carry, and move up to 50 pounds regularly.
• Ability to perform repetitive physical tasks throughout the shift.
• Ability to work indoors and outdoors in varying weather conditions when necessary.

Work Schedule

• Flexible availability required, including weekends, holidays, and varying shifts.
• Overtime may be required based on occupancy and operational needs.

Competencies

• Guest Service Focus
• Teamwork and Collaboration
• Attention to Detail
• Reliability and Accountability
• Time Management
• Safety Awareness
• Adaptability and Flexibility
• Professionalism

Benefits

Eligible employees may receive:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Training and Career Development Opportunities

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