Job Description

We are seeking an experienced MS Dynamics Techno-Functional Lead with strong hands-on expertise in Microsoft Dynamics CRM/Dynamics 365, CRM customization, development, integrations, reporting, and functional solutions.

Required Skills

• Hands-on experience with Dynamics CRM/Dynamics 365, including Entities, Workflows, Configuration, Customization, and Integrations.
• Expertise in Plug-ins, Custom Workflow Activities, Web Resources, JavaScript, Business Process Flows, and custom scripts.
• Strong knowledge of CRM Web API, OData, REST, and SOAP integrations.
• Experience with Sales, Marketing, and Service Management modules.
• Experience with OOB CRM/SSRS reporting, SQL Server, SSIS, SSRS, .NET, and WCF.
• Expertise in Power BI, Azure Data Factory, and Microsoft Fabric.
• Strong understanding of CRM security model and deployment methods.
• Experience with NServiceBus and enterprise CRM integrations.
• Minimum 2 Dynamics CRM implementation projects/cycles.
• Strong knowledge of CRM design, development, integration, and implementation best practices.

Roles & Responsibilities

• Work with business stakeholders to understand requirements and deliver effective Dynamics 365 solutions.
• Lead and participate in high-level design and solution discussions.
• Design, develop, configure, customize, and integrate Dynamics CRM solutions.
• Collaborate with cross-functional teams to deliver new features in an Agile/Scrum environment.
• Provide technical and functional guidance on Dynamics CRM best practices.
• Drive continuous improvement, operational excellence, and process optimization.
• Communicate effectively with both technical and business stakeholders.

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